Seller Policy, Terms and Conditions

Seller Policy

American Judaica is a marketplace where you can sell Jewish gifts, art, books, toys and collectibles directly to buyers around the world. We want to make sure that you and your buyers have a positive experience on American Judaica. Please read on to find out more about your rights, as well as what is expected of you, as a seller.

This policy is a part of our Terms of Service. By opening an American Judaica shop, you’re agreeing to this policy and our Terms of Service.

What Can be Sold on American Judaica

American Judaica is a unique marketplace. Buyers come to American Judaica to purchase items that they might not find at other Jewish gift shops.

If you are selling Custom Items, you agree that:

  • All Custom Item Listings Are Available For Purchase.
  • Each Custom Listing Has A Set Price.
  • Vintage and antique items must contain their age.

If you are using photographs of previous work with options for customization (like color and size variations) included in the listing, it is clear in your description that the photos shown are just examples.

For more information on how to list Custom items, please contact us.

What Can't be Sold on American Judaica

1. Alcohol, Tobacco, Drugs, Drug Paraphernalia and Medical Drug Claims

2. Animals and Certain Animal Products

3. Dangerous Items: Hazardous Materials, Recalled Items and Weapons

4. Hate Items: Items that Promote, Support or Glorify Hatred

5. Illegal Items, Items Promoting Illegal Activity and Highly Regulated Items

6. Internationally Regulated Items

7. Pornography and Mature Content

8. Violent Items: Items that Promote, Support or Glorify Violence

9. Items that infringe on intellectual property rights are not allowed to be sold on American Judaica.

Keep in mind that members may flag listings that appear to violate our policies for American Judaica's review.

American Judaica may remove any listings that violate our policies. American Judaica may also suspend or terminate your account for any violations. You’ll still be on the hook to pay any outstanding fees on your American Judaica bill.

If you are raising money on behalf of a charity, you must obtain that charity’s consent.

Representing Yourself, Your Shop and Your Listings Honestly

One of American Judaica’s core values is transparency. Transparency means that you honestly and accurately represent yourself, your items and your business.

By selling on American Judaica, you agree that you will:

  • Provide Honest, Accurate Information In Your Profile Page, Should You Choose To Complete It.
  • Honor Your Shop Policies, Should You Choose To Publish Them.
  • Accurately Represent Your Items In Listings And Listing Photos.
  • Respect The Intellectual Property Of Others. If You Feel Someone Has Violated Your Intellectual Property Rights, You Can Report It To American Judaica.
  • Not Engage In Fee Avoidance.
  • Not Create Duplicate Shops.

Communicating with Other American Judaica Members

Part I: Conversations

You can communicate directly with American Judaica buyers or other American Judaica members. Conversations are a great way for buyers to ask you questions about an item or an order.

Conversations may not be used for the following activities:

  • Conducting sales outside American Judaica;
  • Sending Unsolicited Advertising Or Promotions, Requests For Donations Or Spam;
  • Harassing Or Abusing Another Member;
  • Contacting Someone After They Have Explicitly Asked You Not To; Or
  • Interfering With A Transaction Or The Business Of Another Member.

Conducting Sales Outside American Judaica

In additon to being first online portal for Jewish artists and artisans, we provide ease of use to our customers that other online multi vendor marketplaces do not.  For instance, when customers shops our website, they can fill their carts with items from multiple vendors and only check out once for their entire order, regardless of how many vendors they've purchased from.  This streamlined process makes it easier for our customers to explore a variety of vendors, resulting in enhanced exposure for our sellers.

Because of the highly streamlined and convenient checkout process, we do not allow vendors to link outside of our website or conduct transactions outside of American Judaica.  If we were to allow this, we would disrupt the entire shopping experience.  Not only could this result in decreased revenues for American Judaica, but it could take sales away from other vendors on our website.  In essence, this would be stealing and would be a major violation of our community standards.

If we catch sellers doing this, they will be permanently banned.

Other Examples of Interference

Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on American Judaica. In addition to encouraging buyers to conduct transactions outside of American Judaica, other examples of interference include:

  • Contacting another American Judaica shopper to warn them away from a particular member, shop or item
  • Posting in public areas to demonstrate or discuss a dispute with another member
  • Purchasing from a seller for the sole purpose of leaving a negative review.

Harassment

Any use of American Judaica to harass other members is strictly prohibited. Similarly, communications may not be used to support or glorify hatred toward, or otherwise demean people based upon: race, ethnicity, religion, gender, gender identity, disability or sexual orientation. If you receive a Convo that violates this policy, please let us know right away.

Emails

You may receive a buyer’s email address or other information as a result of entering into a transaction with that buyer. This information may only be used for American Judaica-related communications or for American Judaica-facilitated transactions. You may not use this information for unsolicited commercial messages or unauthorized transactions. Without the buyer’s explicit consent, you may not add any American Judaica member to your email or physical mailing list or store or misuse any payment information. For more information, please see our Privacy Policy.

Building a Positive Reputation Through our Reviews System

Reviews are a great way for you to build a reputation on American Judaica. Buyers can leave a review, including a one to five star rating and a photograph of their purchase. 

On the rare occasion you receive an unfavorable review, you can reach out to the buyer.

Reviews and your response to reviews may not:

  • Contain Private Information;
  • Contain Obscene, Racist, Or Harassing Language Or Imagery;
  • Contain Medical Drug Claims;
  • Contain Advertising Or Spam;
  • Be About Things Outside The Seller’s Control, Such As A Shipping Carrier, American Judaica Or A Third Party; Or
  • Undermine The Integrity Of The Reviews System.

Extortion

Extortion is not allowed on American Judaica. Any attempt to manipulate reviews through threats, intimidation, or bribery is considered extortion and is strictly prohibited on American Judaica. Extortion includes when a seller offers a buyer additional goods, services, or compensation in exchange for a positive review. For more information, please contact us.

Shilling

Shilling is strictly prohibited on American Judaica. Shilling is the fraudulent inflation of a shop’s reputation by use of an alternate account. The intent of shilling is to make a seller look more desirable by increasing the shop’s number of sales and overall review score. Not only does it violate our core value of transparency, but it is considered to be a deceptive business practice by the US Federal Trade Commission. Reviews must reflect the honest, unbiased opinions, findings, beliefs or experience of the buyer. For more information on shilling, including examples, please contact us.

Providing Great Customer Service

We expect our sellers to provide a high level of customer service. By selling on American Judaica, you agree to:

  • Honor your shipping and processing times. Sellers are obligated to ship an item or otherwise complete a transaction with a buyer in a prompt manner, unless there is an exceptional circumstance. Please be aware that legal requirements for shipping times vary by country.
  • Respond to buyer communications in a timely manner.
  • Honor the commitments you make in your shop policies (should you choose to list shop policies in your collection).
  • Resolve disagreements or disputes directly with the buyer. In the unlikely event that you can’t reach a resolution, our Trust and Safety team can help through our case system.
  • If you are unable to complete an order, you must notify the buyer and cancel the order.

American Judaica will help you provide great customer service and maintain trust with your buyers.

Responding to Requests for Cancellations, Returns and Exchanges

Please be aware that in addition to this policy, each country has its own laws surrounding shipping, cancellations, returns and exchanges. Please familiarise yourself with the laws of your own country and those of your buyers’ countries.

European Union Right of Withdrawal

Buyers in the European Union (EU) may be entitled to a 14-day “right of withdrawal” after receiving an item, during which they may return an item for any reason. The details of this right vary by EU member state. The right of withdrawal does not apply to custom items or certain perishable goods. Rights with respect to digital items vary by EU member state.

Cancellations

If you are unable to complete a transaction, you must notify the buyer via American Judaica Conversations and cancel the transaction. If the buyer already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises.

You may cancel a transaction under the following circumstances:

  • The buyer did not pay. (The seller may flag a buyer for a payment not received, chargeback or cancelled payment.)
  • Both you and the buyer agree to cancel the transaction prior to shipment, and you have issued the buyer a full refund.
  • You have decided to refuse service to the buyer, and if the buyer has already paid, you have issued a full refund, including shipping.
  • The buyer did not receive the item(s) ordered, even though you provided proof of shipping, and you have issued a refund for the item. (Refunding shipping is optional, unless the buyer paid with Direct Checkout, in which case you'll need to refund in full.)
  • Both you and the buyer agreed that the buyer could return the item for a refund, you have received the returned item and issued a refund to the buyer for the item. (Refunding shipping is optional, unless the buyer paid with Direct Checkout, in which case you will need to refund in full.)

American Judaica’s Case System

We ask buyers to contact a seller directly and attempt to resolve any outstanding issues before opening a case on American Judaica. For this reason, it is important that you consider providing shop policies and regularly respond to communications from your buyers.

Buyers may file a case for a non-delivery or a not-as-described item. You must respond to any open cases within seven days.

A Non-Delivery occurs when a buyer places an order and submits payment, but does not receive the item. The following are examples of Non-Delivery cases:

  • An item was never sent.
  • An item was sent to an address that is not on the American Judaica receipt.
  • There is no proof that the item was shipped to the buyer’s address.

An item is Not as Described if it is materially different from the your listing description or your photos. The following are examples of Not as Described cases:

  • The Item Received Is A Different Colour, Model, Version Or Size Than Is Shown In The Photo Or Described In The Listing.
  • The Item Has A Different Design Or Material.
  • The Item Was Advertised As Authentic But Is Not Authentic.
  • You Failed To Disclose The Fact That An Item Is Damaged Or Is Missing Parts.
  • A Buyer Purchased Three Items But Only Received Two.
  • The Condition Of The Item Is Misrepresented. For Example, The Description At The Time Of Purchase Said The Item Was “New” And The Item Is Used.

Not as Described cases can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:

  • The Item(S) Were Ordered For A Specific Date Or Event.
  • A Deadline Was Agreed Upon By The Buyer And Seller.
  • The Item(S) Are Rendered Useless After That Date.

For more information on how to resolve a case, please contact us.

Last updated on 17 May, 2016